Terms and Conditions

Terms of Service

Customer agrees when using, or accessing Hordanso LTD services that the terms and conditions of this policy will be met:

1. Legal Compliance

Users agree to use the service in compliance with all applicable laws. Hordanso LTD reserves the right to cooperate with law enforcement agencies where necessary.

2. Acceptable Use

Users must follow the Acceptable Use Policy of any network they connect to, including Hordanso’s systems. The user is responsible for all use of their account.

3. Content Restrictions

4. Abuse and Misuse

Violations such as spamming, impersonation, or harassment may lead to immediate suspension and possible termination of accounts.

5. Resource Usage

Users may not exceed specified CPU, memory, or inode limits. Hordanso may suspend or suggest plan upgrades for heavy resource usage.

6. File Hosting Limitations

Accounts may not be used for file storage or download-centric services. Website hosting is the only permitted use.

7. Abuse of Staff

Abusive behavior toward support staff is prohibited. Violations may lead to suspension with a 5-day notice.

8. Payments

All services are billed on monthly cycles. Payments are due by the start of each billing cycle, and failure to make timely payments may result in service suspension or termination. VPS and Dedicated Server plans are subject to stricter payment deadlines, with possible suspension after 7 days of non-payment.

We support multiple trusted third-party payment gateways—such as Flutterwave, Paystack, Stripe, and PayPal—to accommodate a global customer base. These platforms provide various options including debit/credit card payments, bank transfers, and region-specific local methods.

Flutterwave, one of our primary payment gateways, enables both card collections and bank transfers, especially for customers within supported local regions. This flexibility ensures seamless access to our hosting and digital services—such as domain registration, VPS, and dedicated servers—for both local and international clients.

By making a payment on our platform, you acknowledge and accept the applicable terms, conditions, and policies of the selected payment provider.

9. Refunds

30-day money-back guarantee on hosting services applies only to the first order. Domain and server-related services are non-refundable.

10. Cancellations

Must be requested through the client portal at least 5 days before the renewal date. All outstanding invoices must be paid before cancellation.

11. VPS Access

We do not allow root password login for our VPS but SSH keys except for Windows server.

12. Public Feedback Policy

Negative feedback posted publicly before contacting our support may result in immediate account termination and waives confidentiality agreements.

13. Agreement and Modifications

This agreement is subject to change. Continued use of services after policy changes constitutes acceptance.

If you have any questions about these terms, please contact us at support@hordanso.net.